5rgame Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how 5rgame ("5rgame", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "Player", "User") who access or use the 5rgame platform at https://5rgame.bet. This Policy applies to all registered account holders, visitors to the 5rgame website, and any individual who interacts with 5rgame's customer support services.

By registering a 5rgame account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. This Policy should be read alongside the 5rgame Terms & Conditions, which are incorporated by reference.

2 Data Controller

5rgame is the data controller responsible for the personal data collected through the 5rgame platform. As data controller, 5rgame determines the purposes for which and the manner in which your personal data is processed. For all data-related enquiries, requests, or complaints, the designated point of contact is the 5rgame Data Protection team, reachable at [email protected].

Where 5rgame engages third-party service providers to process personal data on its behalf — such as KYC verification vendors or payment processors — those providers act as data processors under written agreements that bind them to process data only on 5rgame's documented instructions and in accordance with applicable data protection standards.

3 Data We Collect

3.1 Registration and Identity Data

When you create a 5rgame account, we collect the personal information you provide during the registration process, including:

• Full legal name;
• Date of birth (to verify the 21+ age requirement);
• Residential address (city, province, postal code);
• Valid email address;
• Pakistani mobile number.

3.2 Identity Verification (KYC) Data

To comply with international anti-money laundering (AML) standards and our licensing obligations, 5rgame may collect the following documentary evidence as part of the Know Your Customer (KYC) verification process:

• Copy of a valid government-issued photo ID (CNIC, passport, or driving licence);
• Proof of residential address (utility bill, bank statement dated within 90 days);
• Proof of payment method ownership (e.g., JazzCash or EasyPaisa account confirmation matching your registered mobile number).

3.3 Financial Transaction Data

5rgame records information related to all financial transactions conducted through your account, including deposit amounts, withdrawal requests, payment methods used (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, or USDT TRC20), transaction timestamps, and transaction reference numbers. This data is retained for regulatory and AML compliance purposes.

3.4 Usage and Technical Data

When you use the 5rgame platform, we automatically collect certain technical data, including:

• IP address and approximate geolocation;
• Device type, operating system, and browser version;
• Session start and end times;
• Pages visited and features accessed;
• Game play history, bet amounts, and wagering activity.

3.5 Communications Data

If you contact 5rgame customer support — whether via email to [email protected] or through the in-platform live chat facility — we retain records of those communications, including the content of messages and any attachments submitted, for quality assurance, training, and dispute resolution purposes.

4 How We Use Your Data

5rgame uses your personal data for the following purposes:

5 Legal Basis for Processing

5rgame processes your personal data on one or more of the following legal bases:

• Contract Performance: Processing is necessary to provide the services you have contracted for by registering a 5rgame account, including account management, payment processing, and game delivery.
• Legal Obligation: Processing is necessary to comply with applicable laws and regulations, including KYC/AML obligations imposed by 5rgame's international gaming licence and financial crime prevention requirements.
• Legitimate Interest: Processing is necessary for 5rgame's legitimate business interests, including fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring, where those interests are not overridden by your data protection rights.
• Consent: Where processing is based on consent — primarily for marketing communications — you may withdraw that consent at any time by contacting [email protected] or by using the unsubscribe link in any marketing email.

6 Data Sharing

6.1 Service Providers

5rgame shares personal data with third-party service providers who assist in operating the platform. These include KYC and identity verification vendors, payment processors handling JazzCash, EasyPaisa, HBL, UBL, and other supported PKR payment methods, game software providers, fraud detection services, and cloud infrastructure providers. All such providers are contractually bound to process data only on 5rgame's instructions and in accordance with applicable data protection standards.

6.2 Regulatory and Legal Authorities

5rgame may disclose personal data to regulatory bodies, law enforcement agencies, or other governmental authorities where required to do so by applicable law, court order, or regulatory direction. Such disclosures will be limited to the minimum data required to satisfy the applicable legal obligation.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of 5rgame's assets, personal data held by 5rgame may be transferred to the acquiring entity as part of that transaction. 5rgame will notify affected players via email to their registered address prior to any such transfer taking effect, and the acquiring entity will be required to honour the commitments in this Privacy Policy.

7 Cookies & Tracking Technologies

7.1 Types of Cookies Used

5rgame uses the following categories of cookies on the platform:

• Essential Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in to your 5rgame account and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without impairing platform functionality.
• Functional Cookies: Used to remember your preferences, such as your preferred language, display settings, and responsible gaming limit configurations.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate the 5rgame platform, which games are most popular, and where users encounter difficulties. This data informs platform improvements. No individual player is identified through analytics processing.

7.2 Managing Cookies

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling functional or analytics cookies will not prevent you from accessing the 5rgame platform, though certain preference-based features may not operate as expected. 5rgame does not use third-party advertising or retargeting cookies.

8 Data Retention

5rgame retains personal data for the following periods:

• Active Accounts: Personal data is retained for the lifetime of your 5rgame account and for a period of five (5) years following account closure, to meet AML record-keeping requirements and to handle any post-closure disputes or regulatory enquiries.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years following account closure in accordance with international AML compliance obligations.
• Transaction Records: Financial transaction records are retained for seven (7) years from the date of each transaction, in line with standard financial record-keeping requirements.
• Support Communications: Customer support communications are retained for three (3) years from the date of the interaction, for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Records of your marketing consent or withdrawal of consent are retained indefinitely to demonstrate compliance with consent obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for aggregate analytics purposes, as it can no longer be used to identify any individual.

9 Data Security

5rgame implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and 5rgame's servers;
• Encryption of sensitive data fields (including identity document data) at rest;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular penetration testing and security audits of the 5rgame platform;
• Two-factor authentication available for all player accounts;
• Automated fraud detection and anomalous login alerting systems.

Notwithstanding these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 5rgame will notify affected players without undue delay in accordance with applicable notification obligations.

10 Your Data Rights

As a 5rgame player, you hold the following rights in respect of your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving your request.

Where your request involves the erasure of data that 5rgame is legally required to retain — such as KYC records subject to AML retention obligations — we will inform you of the specific retention requirement and the earliest date on which the data can be deleted.

11 Children's Privacy

The 5rgame platform is strictly intended for individuals aged 21 years and above. 5rgame does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the account registration and KYC process to enforce this restriction.

If 5rgame becomes aware that personal data has been collected from an individual under the age of 21 without appropriate parental or guardian consent, that account will be suspended immediately, all associated data will be deleted as promptly as possible, and any deposits will be returned to the originating payment method.

12 International Data Transfers

5rgame's platform infrastructure and some of its third-party service providers operate in jurisdictions outside Pakistan. As a result, your personal data may be transferred to and processed in countries other than Pakistan. Where such transfers occur, 5rgame ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses that impose standards equivalent to those described in this Policy on the recipient entity.

By using the 5rgame platform, you consent to the transfer of your personal data to jurisdictions outside Pakistan where necessary for the purposes described in this Policy.

13 Third-Party Links

The 5rgame platform may contain links to third-party game providers' information pages or other external resources. This Privacy Policy applies solely to data collected directly by 5rgame through its own platform. 5rgame is not responsible for the privacy practices of any third-party website or service accessed via a link on the 5rgame platform. We encourage you to review the privacy policy of any third-party service you access independently of 5rgame.

14 Policy Amendments

5rgame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. Where material changes are made to this Policy, 5rgame will notify registered players by email to their registered address and/or by displaying a prominent notice on the 5rgame platform for a minimum of seven (7) days prior to the changes taking effect.

The "Last updated" date at the top of this Policy will be revised each time a material amendment is made. Continued use of the 5rgame platform following the effective date of any amendment constitutes acceptance of the revised Privacy Policy.

15 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 5rgame, please contact our Data Protection team using the details below. All data-related requests receive a dedicated response within 30 days of receipt.

For responsible gaming concerns including self-exclusion requests or deposit limit modifications, please see our dedicated Responsible Gaming page or mark your support email as "Responsible Gaming Request" to ensure it is prioritised accordingly.

This Privacy Policy was last reviewed and updated in January 2026. It supersedes all previous versions of the 5rgame Privacy Policy. 5rgame © 2026. All rights reserved.